Issues of Interests

Actions and Responses

Benefits to Stakeholders

Engagement Channels and Frequency

• • Enhancement of competitiveness and short-term and long-term business strategic direction.
• • Good Corporate Governance and information transparency.
• • Organizational risk management in short-term and long-term.
• • Strong and stable financial performance.
• • Commitment to sustainability and ESG as determinants of long-term value.

• • Implementing continuous improvement of business processes to maintain financial and operational performance.
• • Analysis, monitoring, and formulation of mitigation steps for short-term and long-term risks.
• • Providing transparent and accurate financial and non-financial performance information.
• • Providing direct communication channels for shareholders to convey input or complaints.
• • Implementing Good Corporate Governance principles in accordance with national and international regulations.

• • Increased shareholder confidence in company performance and strategic direction.
• • Access to accurate and transparent information.
• • Certainty of shareholder rights in accordance with applicable rules and regulations.
• • Enhancement of company value and long-term return potential.

• • Annual General Meeting of Shareholders (AGMS).
• • Annual Report & Integrated Sustainability Report.
• • Public exposures and strategic meetings with shareholders.
• • Whistleblowing channels and Corporate Secretary.
• • Official company website and digital communication channels.
• • Periodic shareholder satisfaction surveys and feedback.

Issues of Interests

Actions and Responses

Benefits to Stakeholders

Engagement Channels and Frequency

• • Certainty and sustainability of long-term cooperation.
• • Information transparency and clarity of cooperation contracts.
• • Timeliness in payment and fulfillment of contractual obligations.
• • Innovation and joint technology development to improve supply chain efficiency.
• • Compliance with quality standards, OHS, and environmental sustainability.

• • Establishing open and transparent communication with business partners through various official channels.
• • Drafting and updating cooperation agreements that are clear, fair, and based on GCG principles.
• • Conducting periodic business partner performance evaluations to ensure compliance with quality and service standards.
• • Encouraging innovation collaboration in supply chain processes to enhance competitiveness.
• • Providing fast and responsive partner complaint/feedback resolution mechanisms.

• • Establishment of mutually beneficial and sustainable business relationships.
• • Certainty of cooperation and clarity of contractual responsibilities.
• • Improved operational efficiency and joint competitiveness.
• • Trust in Pupuk Kaltim's credibility and commitment.

• • Regular business coordination meetings (monthly/quarterly).
• • Annual business partner communication and performance evaluation forum.
• • Digital procurement and supply chain portal.
• • Official correspondence and communication channels.
• • Whistleblowing System (WBS).
• • Joint field visits (joint site visit).

Issues of Interests

Actions and Responses

Benefits to Stakeholders

Engagement Channels and Frequency

• • Welfare, work safety, and labor protection.
• • Competency development and clear career paths.
• • Fairness and transparency in HR policies.
• • Work-life balance.
• • Safe, healthy, inclusive work environment that supports sustainability.

• • Providing competitive remuneration systems, benefits, and work facilities.
• • Organizing continuous employee competency training and development.
• • Implementing strict Occupational Health and Safety (OHS) policies.
• • Building two-way internal communication systems to listen to employee aspirations.
• • Establishing transparent and confidential reporting and complaint resolution mechanisms.
• • Ensuring implementation of equality and non-discrimination principles in the workplace.

• • Enhanced employee satisfaction and work motivation.
• • Creation of a safe, productive, and inclusive work environment.
• • Promoting long-term employee loyalty and retention.
• • Development of competent and competitive human resources.

• • Town Hall Meetings (quarterly/semesterly).
• • Annual employee satisfaction surveys.
• • Bipartite/labor union communication forums.
• • HRIS (Human Resource Information System) and internal digital communication channels.
• • Regular HR training and development.
• • Whistleblowing System (WBS) and suggestion boxes.
• • Direct coaching and feedback from supervisors.

Issues of Interests

Actions and Responses

Benefits to Stakeholders

Engagement Channels and Frequency

• • Availability and reliability of product supply (fertilizer and non-fertilizer).
• • Consistent product quality that meets standards.
• • Competitive and transparent product pricing.
• • Responsive and efficient customer service.
• • Product and service innovations to support customer productivity.
• • Sustainability commitment (green products & low carbon).

• • Ensuring supply chain reliability and timely distribution.
• • Providing integrated customer service (Customer Care and Contact Center).
• • Conducting periodic product and service quality evaluations.
• • Implementing customer feedback systems and annual satisfaction surveys.
• • Developing environmentally friendly product innovations according to market trends and regulations.
• • Providing transparent pricing schemes and distribution mechanisms.

• • Customer satisfaction and trust in Pupuk Kaltim's products and services.
• • Guaranteed continuity of product supply with high quality standards.
• • Mutually beneficial long-term partnership relationships.
• • Easy access to information and quick response to customer needs.

• • Customer satisfaction surveys (annual).
• • Customer Gathering & program socialization (periodic).
• • Customer Care Hotline and Contact Center 24/7.
• • Digital applications and official website for ordering and reporting.
• • Customer visits and direct field monitoring.
• • Social media and official company communication channels.

Issues of Interests

Actions and Responses

Benefits to Stakeholders

Engagement Channels and Frequency

• • Compliance with regulations and laws (environmental, industrial, employment, energy, and export-import).
• • Contribution to national development programs.
• • Transparency and accountability.

• • Implementing all applicable statutory provisions.
• • Establishing routine coordination with technical ministries and related institutions.
• • Submitting performance and compliance reports periodically.

• • Support for government policies and sustainable development programs.
• • Certainty of regulatory compliance.
• • Enhanced company image as a strategic national SOE.

• • Coordination meetings and audiences (quarterly/annual).
• • Compliance and performance reporting (periodic).
• • Public and industry consultation forums.
• • Government digital reporting system (continuous).